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Onboard Bespoke Training

One of the most effective ways of training is to come onboard and work with you in your environment! 

Using the items and equipment you use on a daily basis in the guest interior, working in the areas where you will be doing service and developing confidence, organisational skills and flow. Bespoke onboard training is a great option. You create your own course tailor-made to the exact requirements and time available to your team. We focus on exactly the areas that you want to develop: from service, to HK, to suitcase packing/unpacking, laundry and so much more.

Below are suggestions for course content for the various bespoke training modules. Select the components that you feel will be of most value to the team and we will draw up a customised training programme to meet your specific needs and time available.

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  • Team building exercises
  • Effective communication with crew and guests
  • Verbal and non-verbal communication
  • Morning meetings & delegation
  • Cultural differences
  • Dealing with conflict
  • Dealing with guest complaints
  • Deportment and comportment
  • Overview of styles of service (Plated, Silver, Butler, Synchro, Other as required) Theory and practical
  • Seating guests & Napkin etiquette
  • Mise-en-place
  • Table setting (Speed, accuracy, precision) 
  • Service flow documentation (ensuring smooth service at every meal)
  • Sequence of service
  • Back of house systems
  • Working with the chef
  • Checklists and useful documentation for service
  • Live lunch practical (preferably x 2 during training)
  • Crumbing the table
  • Caviar Service
  • Beach BBQ
  • Fileting (Practical) 
  • Dietary requirements
  • Tray Service (Beverage Service and Room service)
  • Introduction to wine and champagne service
  • Hot beverage service (Coffee & tea)
  • Soft drink service
  • Event planning and organisation 
  • Introduction to table decorating
  • Introduction to menu terminology
  • Establishing vision, mission and goals
  • Interior Manual (Suggested contents and how to set it up)
  • Inventories
  • Checklists
  • Standard operating procedures
  • Rosters
  • Guest preference sheets
  • Pantry book & defect book 
  • Departmental procedures
  • How to manage the Interior department and sub-departments
  • Information management systems: contacts, records, systems on the computer
  • Human Resources: Recruiting: candidate CV analysis, conducting interviews, selection process
  • Human Resources: SEA (Seaman’s Employment agreement) & Contracts 
  • Human resources: Performance evaluation
  • Training and development
  • Mental health and wellness
  • Review of Health, Safety and Security: HACCP, food safety, Marpol, ISPS, PPE, risk assessment, accidents and near misses, safeguarding
  • History and Production
  • Most common brands
  • Purchasing and ordering
  • Storage and handling
  • Cutting/lighting/Serving – practical
  • Beverage pairing 
  • Cigar tasting – practical
  • Cleaning, care and maintenance of surfaces
  • Cleaning, care and maintenance of fabrics
  • Carpets
  • Detailing and preparation of the Guest Interior
  • Cabin Set up: Finer touches
  • Eye for detail
  • Cabin day and evening turn down service 
  • Anticipating guest needs
  • Checklists for housekeeping and cabin set up
  • Review of crew and guest laundry procedures
  • Laundry manual (Suggested contents)
  • Laundry products and their use
  • How to manage fabrics and stain treatment (Including practical)
  • Laundry labels
  • Folding techniques
  • Professional Ironing techniques: shirt, trousers with pleats, polo, shorts, t-shirt, underwear, dress, how to press a jacket (Including practical)
  • How to correctly use a garment steamer
  • How to hem trousers 
  • How to effect minor repairs (sewing on buttons etc)
  • Wardrobe management and organisation
  • Suitcase packing and unpacking (including a luxury pack)
  • Shoe care
  • How to tie a bowtie and a gentleman’s tie
  • Understanding attire for various occasions
  • How to brush a jacket
  • How to run a bath for a guest

We are proud to partner with Maja at Breezy Blooms, who offers onboard floristry courses both GUEST accredited and bespoke.

If you feel that it is time to develop your floristry skills then onboard training is the way to go.

  • Destination services (preparing itineraries, shoreside services)
  • Introduction to accounting onboard: dealing with receipts, cash and cash count, Debit cards and bank statements, purchase procedures, budgeting 
  • Organising Shipyard and Refit periods

Please let us know if there is a specific topic not listed above that you would like to have included in the training proposal and we will do our best to accommodate.