Onboard Service Masterclass – KDW Training

KDW Training

Onboard Service Masterclass

An intense 3-day program to help the team refine their skills and improve service standards.

The following topics are covered in depth, with a strong focus on real-world application and measurable improvement in service standards:

Comportment, deportment, mindset of service
Review of service styles: Silver service, Plated Synchronised
Optional extra: Russian service, Butler Service, Buffet
Table setting (speed, accuracy, menu matching)
Organisation of service, service flow, checklists
Back of house systems
Review of wine, champagne and cold beverage service
Live lunch practical service x 2 with evaluation and feedback
Review of hot beverage service
Handling guest complaints
Filleting cooked fish (incl. practical)

Training Style:

Onboard

Time Commitment:

3 Days

Course investment:

contact us for pricing

Certification upon completion:

KDW Training Certificate