Onboard Cigar Masterclass

Onboard Cigar Masterclass The 1-day Cigar Masterclass offers a sound theoretical foundation and gives the Interior team the ability to deal with cigars confidently and correctly. The Masterclass culminates in a cigar pairing and tasting session. The following topics are covered, culminating in a guided cigar pairing and tasting that allows crew to apply their […]

Onboard Laundry Masterclass

Onboard Laundry Masterclass A rigorous review of housekeeping standards and practices as well as key valet skills needed during the season. The following topics are covered to support polished interiors, professional garment care, and thoughtful touches that elevate the guest experience: Mindset of excellence in Laundry Review of laundry procedures onboard Laundry symbols Stain treatment […]

Onboard Housekeeping and Valet Masterclass

Onboard Housekeeping and Valet Masterclass A rigorous review of housekeeping standards and practices as well as key valet skills needed during the season. The following topics are covered to ensure crew deliver immaculate interiors, seamless valet support, and a refined guest experience throughout the season: Mindset of excellence in Housekeeping Care and maintenance of surfaces […]

Onboard Service Masterclass

Onboard Service Masterclass An intense 3-day program to help the team refine their skills and improve service standards. The following topics are covered in depth, with a strong focus on real-world application and measurable improvement in service standards: Comportment, deportment, mindset of service Review of service styles: Silver service, Plated Synchronised Optional extra: Russian service, […]